Privacy Policy
Effective date: 1st January 2026
Pip & Parcel (“we,” “us,” or “our”) operates this store. This policy explains how we collect, use, and share personal information when you visit our Shopify-powered store, contact us, or place an order. For privacy questions or requests, contact support@pipnparcel.com.
Information we collect. Depending on how you use the store, we may collect your name, email address, phone number, billing and delivery addresses, order and payment details, messages to customer support, device and browser information, IP address, and information about your use of the store. Payment card information is handled by the payment services offered at checkout; we receive information needed to confirm and manage the transaction. We may also receive information from Shopify, fulfillment, delivery, analytics, and advertising partners where those services are enabled.
How we use it. We use information to run the store, process payments and orders, arrange fulfillment and delivery, provide support, handle returns and refunds, prevent fraud, maintain security, comply with legal obligations, and improve the customer experience. If you choose to receive marketing, we may use your contact details to send it; you can unsubscribe through the message or by contacting us.
Who receives it. We share information as needed with Shopify; payment processors; our fulfillment partner, which may be based in China; carriers; customer-service, analytics, and marketing providers that are actually used; and professional advisers or authorities where required. We do not claim that every category is used unless the corresponding service is active. Shopify processes customer data as described in its Consumer Privacy Policy.
International processing. Our service providers may process information outside your country, including in the countries where Shopify and our fulfillment and delivery partners operate. Applicable safeguards and legal rights depend on your location and the provider involved.
Cookies and similar technology. The store and its providers may use cookies and similar technologies for essential site functions, analytics, and advertising where enabled. Your available cookie choices and opt-out links will be presented through the store's customer-privacy controls where required.
Retention and security. We keep information for as long as needed to fulfill orders, provide support, maintain business records, resolve disputes, and meet legal requirements. Retention periods vary by purpose and legal obligation. We and our providers use measures intended to protect information, though no online system can guarantee absolute security.
Your choices and rights. Depending on where you live, you may be able to request access to, correction of, or deletion of personal information, and to exercise other privacy rights. You may opt out of marketing at any time. Email support@pipnparcel.com to make a request; we may need to verify your identity and may retain information where legally required. Shopify also provides a Privacy Portal for certain Shopify processing.
Children. The store is intended for adults purchasing gifts, not for children to place orders. We do not knowingly solicit personal information directly from children. If a parent or guardian believes a child has provided information to us, they can contact support@pipnparcel.com.
Updates. We may update this policy to reflect changes to the store, service providers, or legal requirements. The current version and effective date will be posted here.