Returns & Refunds Policy
Effective date: 1st January 2026
30 Days Product Guarantee. Please contact us within 30 days of delivery if there is a problem with your calendar. If something is damaged, defective, missing, or incorrect, email support@pipnparcel.com with your order number, a description of the problem, and photos if you have them. We will review it and provide the remedy required by applicable law, which may include a replacement, refund, or another appropriate solution. The product guarantee covers product problems; it does not itself promise a change-of-mind refund. Your legal consumer rights are not limited by the 30-day period.
For a change-of-mind return, contact us before sending anything back. The calendar must be unused, unopened, and in its original packaging. Once we confirm eligibility, we will send return instructions. Do not return an item to the shipping-label address without contacting us first; our fulfillment partner's dispatch address may not accept returns.
If your parcel appears lost or has not arrived within the communicated delivery window, contact support@pipnparcel.com so we can investigate with the carrier and resolve the order. If we cannot fulfill an order, we will offer the remedy required by applicable law. For help with a refund that has not appeared, contact us at support@pipnparcel.com.
This policy does not exclude or limit rights that cannot be excluded under the laws that apply to your purchase, including Australian consumer guarantees where applicable.
Contact: Pip & Parcel, support@pipnparcel.com